At Mark Sol Mavens, we strive to deliver exceptional quality in every service we offer. Our Refund & Return Policy outlines the conditions under which refunds may be issued for our digital services and deliverables. As a service-based business, we do not offer returns in the traditional sense (i.e., physical product returns), but we do honor refund requests under specific circumstances.
1. Refund Eligibility
Refunds are applicable only under the following conditions:
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The project has not been initiated (no design, development, or strategic work has begun).
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A formal cancellation request is submitted within 3 business days of payment.
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The project is canceled by Mark Sol Mavens due to internal reasons (unavailability, scheduling conflicts, etc.).
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The scope of work promised in a signed agreement is not delivered within the committed timeline, and no mutual extension has been agreed upon.
2. Non-Refundable Situations
Refunds will not be provided under these circumstances:
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Change of mind after project initiation.
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Delays caused due to incomplete client input or feedback.
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Dissatisfaction based on subjective preferences (e.g., “I don’t like the design” after approval stages).
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Refund requests made after 7 days of project delivery or completion.
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Ongoing monthly services like SEO, Digital Marketing, or Maintenance Plans after the billing cycle has started.
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Any third-party costs (such as domain registration, hosting, paid plugins, ads) are non-refundable.
3. Partial Refunds
In certain cases, partial refunds may be considered at the discretion of Mark Sol Mavens. These may apply if:
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The client cancels midway through a project, and the work completed is less than 50%.
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There is mutual agreement between both parties for early termination.
All partial refunds will include deductions for the work already done, resource allocation, and any third-party costs.
4. Return of Deliverables
If a refund is approved:
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The client must not use or publish any designs, code, or strategies created during the course of the project.
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All intellectual property created by Mark Sol Mavens remains the company’s property.
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Access to files, platforms, or tools provided during the project will be revoked.
5. How to Request a Refund
To request a refund, please email marksolmavens@gmail.com with the following:
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Your full name and company name
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Invoice number or project reference
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Reason for the refund request
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Supporting evidence, if applicable
We aim to respond to all refund requests within 5 business days.
6. Dispute Resolution
If a disagreement arises regarding project delivery or refund, we encourage both parties to resolve the matter amicably through direct communication. If unresolved, the matter may be escalated to third-party mediation or legal arbitration as outlined in our general contract terms.
7. Changes to This Policy
Mark Sol Mavens reserves the right to update this policy at any time. Clients will be notified in advance if material changes are made.
If you have any questions about this policy, feel free to contact us directly.
Mark Sol Mavens
Email: marksolmavens@gmail.com
